SupportAccount Types & Permissions
GatherLoops has four account types. Here's a plain-English guide to what each one can and cannot do — and why.
The Golden Rule
Most signups are regular members. When someone fills out a group join request on a church's public page, they become a regular member — not a church admin. Church admin accounts are only created when someone explicitly signs up to set up a church page on GatherLoops. These two paths are completely separate.
Platform Super AdminManages the entire GatherLoops platform.
This is the GatherLoops platform administrator. Only one account holds this access (iamrobertodiaz@gmail.com). This account can access all churches, all users, all groups, billing, and platform-wide admin settings.
- Full access to the platform admin panel (/admin)
- View and manage all churches on the platform
- Approve or reject join requests across any church
- Change any member's role
- Access billing and platform settings
- No church is hidden from this account
This access is hard-coded to a single email address. No other account can hold it.Church Owner / Church AdminSets up and manages their church's GatherLoops page.
This is the church pastor, director, or admin who signed up to create a church account on GatherLoops. They own their church's dashboard and have full control over groups, members, and settings. They CANNOT access other churches or the platform admin panel.
- Create and publish the church page and groups
- Manage groups, campuses, categories, and tags
- Approve or reject group join requests
- View and manage all their church's members
- Access billing and church settings
- Cannot see or manage other churches
- Cannot access the platform admin panel
A church can have multiple admins, but only one owner. Church admins manage their own church only.Group LeaderLeads and manages an assigned group.
A group leader is someone the church admin has assigned to run a specific Connect Group. They can manage their assigned group, see who's joined, respond to requests, and message their group. They cannot access billing, other groups they don't lead, or church-wide settings.
- Manage their assigned group's details and settings
- View and respond to join requests for their group
- Message approved members of their group
- Cannot create or delete other groups
- Cannot access billing or church-wide settings
- Cannot manage other churches
Group leaders are assigned by a Church Admin. This role is coming soon — currently managed via the Admin role.Regular MemberA person who joined a group through the public church page.
A regular member is someone who found a church's public group page, filled out a join request, and was approved by the church admin. They can participate in their group's chat and manage their own profile. They have NO access to any admin or church management tools.
- Browse public groups on a church's page
- Submit a request to join a group
- Participate in group chat after being approved
- Update their own profile
- CANNOT create a church or church page
- CANNOT access the church admin dashboard
- CANNOT see other members' private info
- CANNOT access billing, settings, or admin tools
Regular members are created when someone submits a group join request. They are NOT church admins. Permissions at a glance
RoleManage GroupsRequestsMembersBillingChurch SettingsCreate Church
Platform Super Admin✓✓✓✓✓✓
Church Admin✓✓✓✓✓✓
Group LeaderAssigned onlyOwn groupOwn group———
Regular MemberBrowse only—————
Public VisitorPublic onlyCan submit————
How accounts are created
- Platform Super Admin — hard-coded; cannot be created by anyone.
- Church Admin — signs up at GatherLoops.com and creates their church during onboarding.
- Group Leader — assigned by a Church Admin from their members list (coming soon).
- Regular Member — fills out a group join request on a church's public page. Must be approved by a Church Admin to gain access.
Questions?
If you're unsure which role applies to your situation, or if you need help with account access, reach out at support@gatherloops.com.